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FAQs
Q. What information do I need when booking an event?
A. Remember to include the date, time, location, venue type, event type and products you are interested in. This will help us prepare a quote for you sooner.
Q. Whats is dry hire?
A. Dry hire is when you collect, setup and return all of your hire items.
Q. Where are you located for dry hire?
A. We are located in Edensor Park 2176 OR Green Valley 2168.
Q. What is our minimum hire amount for delivery?
A. For delivery of our props we do ask for a minimum hire amount of $200.
Q. How much is Delivery?
A. Delivery cost is based on your location, hire items and venue type. Heavier items and venues that have stairs or are harder to access may be more expensive due to labor costs and staffing required.
Q. Do we require parking?
A. Yes. It's important to think about parking and accessibility for all your vendors. Most vendors will deliver in a van, truck or larger vehicle and items maybe big, bulky and heavy so it is important to have parking. This also helps us stay in schedule with bump in and bump out times as they are usually quite short and hard to access when more then 1 vendor is there at any given time.
Q. What is Bump in and Bump out?
A. Bump in and Bump out refers to to the time allocated by the venue for you and your vendors to get on site to start setting up for the event.
Bump out refers to the time that everyone must be out of the site by. This means vendors must be allocated time prior event start and finish to set up and pack up to be able to be on time. Always allocate enough time for both. Keep in mind this time is included in your booking time so think of your schedule and find out from all vendors how much time is needed for both in order to plan accordingly.
Q. What is the difference between Door to door Delivery and Delivery, Set up, Styling and Pack down?
A. Door to Door delivery refers to the delivery of items from van to door only pickup will also be from the door only. We do not include pack down for door to door delivery. However delivery, set up, styling and pack down refers to us delivering items to your location, setting up with our experienced stylist and packing down.
Q. What's the importance of having a wet weather backup?
A. When having an event outdoors it is important to have a wet weather back up to ensure the event can can run smoothly on the day due to wet weather. We will only set up the event in wet weather within reason (i.e. the outdoor space has a shelter). It is our clients responsibility to make sure that this is organised. We are happy to move to you wet weather option if it's reasonable for us to do so.
Please keep in mind some items are not suitable for wet weather.
Q. What is the difference between ready to hire and custom?
A. Ready to hire refers to items and props within our current range that we have styled and planned already. Custom refers to items and props that we can help you create and source for your event.
Q. Do we require a bond?
A. Yes. we do. Bonds are required for hire items to cover any damages or stolen goods. Bonds are returned once items are received in the same condition as hired.
Q. How do I start to book my event?
A. It's easy to get started! Browse through our large range of looks and props and see what you like. If you don't see a particular item you're after don't worry. Feel free to ask us and send photos through. We love it when you send through photos as it helps us visualise what you like. Send us an enquiry HERE with all the applicable information and we will get back to you as soon as we can! Your booking will be locked in once a deposit has been paid. The hardest part is waiting for the big day!
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